Refund policy

NO EXCHANGE OR REFUND ON IMPERFECT SALE. By purchasing an imperfect sale item you understand there is a fault with this product including, but not limited to, scratches, dints, damaged backing boards etc.

Our frames and products are constructed to the highest standard and we have taken significant care in packaging our frames so that they arrive to you safely.

It is the purchaser's responsibility to open and check your order as soon as it arrives.

In the unlikely event the frame or product is damaged in transit please contact us within 48hrs and send photos of the packaging, including the front shipping label and the product with a description of the damage to us at sales@brilliantframes.com.au.

We will endeavour to correct the problem as soon as possible. If no contact is made within 48hrs we will deem the purchase to have arrived safely.

If a return, exchange or refund is deemed appropriate the frame / product must be returned in its original packaging to us and a new frame or product item will be sent back out or a refund minus expenses will be available.

* Please note – any items returned must have no missing items. Refunds and exchanges will not be made unless the order is complete.

Refunds will be processed back to the same method in which the order was paid after 24hrs of the request.  Any fees and charges by the payment provider such as Afterpay, Paypal, Zippay, Shopify or any other payment provider WILL be deducted from the Refund amount. Freight charges will also be deducted from the final refund amount if they have been incurred.